In an effort to ensure the safety of our staff and clients, we are utilizing low-contact service to all our clients for all pet care needs.
We’ve now been operating amidst a pandemic for a year. We can’t believe it either! As you know, our hospital protocols have changed dramatically and, like you, we’re eager to resume “normal” operations. At this time, we do not have a specific date as to when this will occur. Despite the state’s move into Phase 3, we will continue to provide curbside services for your safety and for the well-being of our team.
There are several reasons for this, including:
1) Our hospital exams rooms are small, and we cannot always maintain 6 feet of distance between clients and staff.
2) Our appointments run back-to-back, which often doesn’t allow for adequate time to sanitize after clients have visited. Healthcare facilities still have limited access to some forms of PPE, so we do our best to reserve what we can.
3) Not all of our employees have had access to, or have been eligible to receive the COVID-19 vaccine. We’d like to see that many members of our pet parent community are eligible to receive the vaccination before we open our doors.
4) We don’t want to plan a staged or complete re-opening at the risk that rates of infection peak again. When we fully re-open, we want it to be for good!
We miss seeing you and some of you we have yet to meet face-to-face. The processes we’ve put in place over the course of the year may have changed how we practice veterinary medicine, but our commitment to providing your pets with the absolute best care and attention has not. We know it can be hard to be without your pet during their visit, but we ask for your continued patience and understanding. Our very hard-working and dedicated team will continue to provide you and your pets with a safe and smooth curbside experience.
As Washington businesses move through additional phases of re-opening, we will keep you updated on our protocols and any potential changes. Until then, stay safe, mask up, and hug your pets. We will get through this together!